Social Welfare

Client Groups: Indigent clients/patients

Requirements:

• Barangay Certification of Residency
• Certification from City Assessor’s Office that the party concerned does not own real property

Service Schedules: Mondays to Fridays

Total Processing Time: 40 minutes

Total Fees/Charges: None

Steps in availing services:

Steps	Action of the CSWDO	Transaction time	Responsible Person
1. Write your name and the purpose of the visit on a client logbook	Briefs client on the service and its requirements	5 mins	CSWDO Staff
2. Submit yourself to an interview	Conducts an interview	15 mins	CSWDO Staff
3. Wait while the CSWDO staff prepares the Certificate of Indigency	Prepares Certificate of Indigency	10 mins	CSWDO Staff
4. Secure the Certificate of Indigency and sign logbook. Submit the same to the agency concerned	Issues the Certificate of Indigency	10 mins	CSWDO Staff

Client Groups: Indigent clients/patients

Requirements:

• Medical Certificate or Medical Abstract
• Certificate of Indigency from the Barangay
• Hospital Bills

Service Schedules: Mondays to Fridays

Total Processing Time: 1 hour and 15 minutes

Home visits (if necessary)- depends on the distance of the house

Total Fees/Charges: None

Steps in availing services:

Steps	Action of the CSWDO	Transaction time	Responsible Person
1. Write your name and the purpose of the visit on a client logbook	Instruct client to fill in the clients logbook	5 mins	Social Welfare Asst./CSWDO Staff
2. Submit to an interview and provide the necessary and pertinent information	Conduct interview and determines if the case requires a home visit	30 mins	Social Welfare Officer IV /Social Welfare Officer II
3. If home visit not necessary, wait for the preparation of the social case study report	Prepares the social case study report and provides the client a copy	fa-battery-30 mins	Social Welfare Officer IV /Social Welfare Officer II
4. Home visits (if necessary), provide the sketch of the location of your houseExtend the necessary assistance during the home visit	Conducts home visits for further assessment and assistance and Extend the necessary assistance during the home visitAdvises schedule of the release of the Social Case Study Report	Depends on the distance of the house 2 hours	Social Welfare Officer IV or Social Welfare Officer II
5. Wait for the preparation of the social case study	Releases the Case Study Reports	10 mins	Social Welfare Officer IV /Social Welfare Officer II/ Social Welfare who handles the case